How FLSmidth achieved a successful global payroll implementation and gained a trusted partner and adviser in the process
About FLSmidth
FLSmidth is a Danish multinational technology company based in Copenhagen, Denmark, that provides the global mining and cement industries with equipment and services.
FLSmidth is dedicated to helping its customers improve performance, lower operating costs and reduce environmental impact. As part of this, it has a MissionZero programme, where the business has set a target of providing solutions for zero-emissions mining and zero-emissions cement production by 2030, supporting a green transition built upon sustainable materials.
The business has seen extensive growth by way of acquisition over the years, acquiring tech and intellectual property to expand the business’s presence.
At a glance
Staci Recksiek, Head of Global People Experience, and Jesper Oestergaard, Head of Global Mobility and Payroll, streamlined FLSmidth’s 60+ payroll systems in 2022. Facing transparency issues from local vendors, they chose HSP Group for global payroll implementation, ensuring seamless operations for 10,000 employees across 60+ countries.
What we did
Employer of Record
Global Project Payroll Consulting
“HSP Group has been able to handle pretty much every request that we’ve put forward to them. We can always ask the team various questions and they showcase their experience by analyzing the situation and proposing viable solutions. This only comes through building trust and knowing that we’re working with a company that has the talent and expertise we need. We've had a wonderful experience with the entire team at HSP Group.”
The Challenge
In 2021, FLSmidth had 60+ different payroll systems running at one time, many of which were attained through acquisitions. They were working with too many local payroll providers and this cumbersome system of siloed information and processes resulted in a lack of transparency.
With limited internal resources and experiences, Jesper and Staci set out to overhaul the complex system of local vendors in favor of a single global payroll vendor to take over.
“HSP has the ability to make our problem theirs and act as an internal extension of our team.”
The Solution
Expert Project Consultation
What began as a consultative business relationship quickly developed into HSP becoming an extension to FLSmidth’s team, with local experts not only delivering advice in country-specific scenarios, but also acting as a direct resource to the business.
Employee Onboarding Support
Morpheus Talent Solutions received training on presenting changes to employees, facilitating seamless onboarding with collateral and data, addressing questions, and promptly resolving potential issues.
Employee Benefit Optimization
HSP ensured competitive benefit levels in the U.S. market and facilitated access to superior healthcare packages, enhancing the overall employee benefits package.
New Team Establishment
Demonstrating agility, HSP orchestrated the rapid setup of the new U.S. team within days, coupled with a steadfast commitment to ensuring timely payments and benefits for employees.
Strategic Planning
HSP provided ongoing support and strategic advice for potential expansion, seamlessly assisting in the addition of new team members, while also tailoring future planning based on a profound understanding of short-, medium-, and long-term goals.
The Solution
Engage with HSP’s team of expert Project Consultants to provide comprehensive implementation support
What began as a consultative business relationship quickly developed into HSP becoming an extension to FLSmidth’s team, with local experts not only delivering advice in country-specific scenarios, but also acting as a direct resource to the business.
Through its extensive experience, HSP implemented the following solutions:
- Provided support and expertise to complete their global payroll implementation and free up internal resources.
- Assigned a team of seasoned Project Consultants to support the global payroll roll out and stabilization phase in EMEA. Support was extended to support the APAC roll out as well.
- Provided support with ongoing recurring payroll services in some countries.
Employee Benefit Optimization
HSP ensured competitive benefit levels in the U.S. market and facilitated access to superior healthcare packages, enhancing the overall employee benefits package.
Optimize the streamlined payroll system further with EoR
Once FLSmidth realized the success of the initial project consulting services, forming a positive and trusting relationship with HSP employees, FLSmidth also enlisted HSP for its EoR (Employer of Record) offering.
By way of EoR, HSP supported FLSmidth with people management in 5 – 10 countries where FLSmidth did not possess the appropriate resources available to manage the entire transition process.
With a desire to reduce its footprint and close some offices, whilst also ensuring talent could be retained, this was an incredibly useful addition to the services provided by HSP.
Strategic Planning
HSP provided ongoing support and strategic advice for potential expansion, seamlessly assisting in the addition of new team members, while also tailoring future planning based on a profound understanding of short-, medium-, and long-term goals.
“HSP Group has become a key extension of our team at FLSmidth, supporting the business as it grows and evolves throughout its professional journey. When Michele Basile, Senior Program Manager at HSP Group, first started working with us, he spent hours going over our cost center structure because it's different from country to country.
He took the time to do a deep dive learning experience to really understand our business and the challenges we’re facing. Not many consultants would take on that level of discovery, and it really speaks to the level of service HSP Group provides.”
The Results
With thousands of people scattered across 60+ countries, along with various local laws and legislations to comply with, there’s immense pressure to ensure people and payroll requirements are completed correctly.
Thanks to HSP’s Project Consulting Services, this pressure has been lifted, allowing the team at FLSmidth to work on projects that aid business growth, with the confidence that its people’s needs are being met, in addition to:
- Greater harmony amongst team members
- A simplified process with just one global payroll vendor
- Ensuring important jobs related to payroll were taken care of